I have booked for a horse racing fixture in and racing has been cancelled or will be hosted behind closed doors. What do I do?
You can transfer your booking to an alternative date for later in the year or we can process a full refund for you.
You need to email firstname.lastname@example.org with your booking reference number and full name, indicating whether you would like a full refund or transfer; indicating the fixture date that you’d like to transfer to.
I have booked for a racing fixture later in the 2020 season – can I have a refund?
Currently, a new fixture list is in place for British Racing for June, July and August. We will of course be communicating to our customers if this changes. Although no refunds are currently being offered for fixtures taking place from August on-wards as these fixtures are currently still going ahead, we would be happy to transfer your booking to another date later in the year.
You need to email email@example.com with your booking reference number and full name, indicating the fixture date that you’d like to transfer to.
I have booked a non-racing related event in 2020? Has this been cancelled?
No, this event has not been automatically cancelled, although we would encourage you to contact us to discuss your event.
We are very happy to transfer or reschedule your event to later in the year.
Can you please confirm your policy on refunds if either of our events are cancelled due to Coronavirus
If any additional racing fixtures are cancelled, or run behind closed doors due to the Covid-19 pandemic, all customers will be able to receive either a full refund or be able to transfer their booking to an alternative date later in the season.
Will your horse racing fixtures and Music Live events after the end of August still go ahead?
Currently, the British Horseracing Authority have updated the fixture list to be run behind closed doors until the end of August.
All other 2020 fixtures at this stage are currently going ahead as normal and are open to the public. We are, of course, continually monitoring this situation and will be in touch with our customers if this changes.
I'm an Annual Member, what compensation will I receive?
We fully appreciate that this will have an effect on your Annual Membership. Please rest assured that we are incredibly grateful for your continued support.
You should have received an update directly from the racecourse regarding your Annual Membership or Box.
If you haven’t, please contact us directly and we’d be happy to help you.
I’ve purchased a raceday experience package through a 3rd party company, what do I do?
If you have NOT redeemed your voucher, please contact the 3rd party company direct for guidance. (Find Buyagift and Red Letter Days here).
If you HAVE redeemed your voucher with the 3rd party company and your planned raceday falls between 19th March – 30th April 2020 and you are looking for either a refund or validity extension to your voucher, please email the following details to firstname.lastname@example.org
- Contact Number
- Email Address
- Voucher Company Name
- Voucher Company Booking Ref/Voucher Code
- Reason for your email